Imprint

UnderHeard runs guest-interview studies for independent hotels and B&Bs: short phone interviews with their guests after checkout, turned into a findings report the hotel can act on.

Responsibility for content

UnderHeard is operated by its founding team, who are responsible for the content of this website and for the studies it describes. Each study runs under a data processing agreement with the hotel; for a copy, or any legal or data-protection question, write to us at the address below. If anything on this page is inaccurate or out of date, tell us and we will correct it.