The real reason doesn’t fit in a form.
We talk to your guests after checkout: a real 5-minute conversation. You get the reasons that never show up in a survey, ranked by what matters most.
From checkout to comeback.
Exportguests.csv
WhatsAppsent in your name
Thanks for staying with us, Ms Keller! Got 5 minutes for a quick phone chat about your stay? There’s a €30 voucher for your next visit in it.Live interviewevenings included
“Where exactly did things go wrong at check-in?”“I waited in line for twenty minutes …”“Twenty minutes. What was happening at the desk?”“One person working, and a line into the courtyard.”Coding passtap a theme to see its lines
…we came down at half past eight and the scrambled eggs were gone, so we skipped breakfast and left… Interview #12
…lovely room, but the line at reception on Sunday was something else… Interview #27
…housekeeping was vacuuming early, and dinner on Friday felt rushed… Interview #6
The reportranked findings
The returnbooking confirmed
Booking confirmed
Double room, 2 nights
€30 voucher redeemed
A report you can act on Monday morning.
- By theme
Every theme, counted
Check-in, breakfast, rooms, service. Each finding names its theme and how many of the 34 guests raised it.
- Verbatim
Real guest quotes
Word for word, with the interview number attached. You hear your guests, not our summary of them.
- Root causes
Why it happens, not just that it happens
The follow-up questions trace each complaint back to what causes it, so the fix lands on the cause, not the symptom.
- Ranked
Effort against impact
Each recommendation states its effort and its expected impact, and the findings are ordered by that priority. The ranked list is page one.
Sunday check-in: 14 of 34 guests mentioned the queue at the desk.
Cause: one person covering the desk between eleven and one, when checkouts and arrivals overlap. Recommendation: a second pair of hands at the desk over the Sunday midday changeover.
“I waited in line for twenty minutes. Twice.”
Breakfast 8–9 am: 21 of 34 guests mentioned bottlenecks at the buffet.
Cause: a single coffee machine and no refill round after 8 am. Recommendation: a second coffee station and one refill round at half past eight.
“By half past eight the scrambled eggs were gone.”
“I queued fifteen minutes for a coffee. I would never have mentioned that in a questionnaire. But you’re asking about exactly that.”
Room complaints: 9 of 34 guests, most about housekeeping noise before ten.
Cause: the cleaning round begins upstairs at nine, checked-out rooms last. Recommendation: start with checked-out rooms; occupied floors after ten.
“The vacuum outside our door at half past nine. Every morning.”
The survey got a 7. The call got the reason.
Post-stay survey
UnderHeard call
A rating tells you something was off. A conversation tells you what.
Months later, the lights stay on late. And the guest who mentioned the scrambled eggs? Back for the weekend.
34 conversations. One report. Three weeks.
Fixed price. No software, no integration. A guest list is enough.
If the report doesn’t tell you anything you didn’t already know, you pay nothing.